ITCC TechCertRegistry

The Information Technology Certification Council (ITCC) is a council of industry leaders focused on IT certifications committed to growing professional certifications, recognizing the need for a qualified workforce to support the world’s technology needs. The ITCC is a resource for employers, government officials, academia, and individuals seeking information about the many benefits of IT certification. The Linux Professional Institute is one of many organizations that belong to ITCC. Members include such notable IT companies as IBM, HP, Novell, Cisco and Citrix and testing vendors Prometric and VUE. LPI was part of the original announcement of the formation of the ITCC.

The ITCC TechCertRegistry is a resource for both employers and IT professionals. IT professionals can list all of their certifications from participating ITCC members using a single account, and a single unique ID. All of these qualifying certifications are aggregated into a single, secure portal to present a full credential portfolio to employers and other parties. LPI has created a FAQ page on the ITCC TechCertRegistry.


FAQ

What is the ITCC?

The ITCC is the Information Technology Certification Council. It is a council of industry leaders focused on promoting certifications for information technology professionals. The council was established to ensure that a qualified, certified workforce is in place to support the technology needs of businesses and organizations worldwide.

The ITCC mission is “To enhance the value of Information Technology certification.”

The ITCC members include Certiport, Cisco, Citrix Systems, Inc. EXIN International, Hewlett Packard, IBM, Kaplan, LPI (Linux Professional Institute), Microsoft, Novell, Prometric, and Pearson VUE.

For more information visit the ITCC website.

What is the ITCC TechCertRegistry?

The ITCC TechCertRegistry is a web-based application sponsored by participating ITCC members. It provides and supports services for IT candidates, Credential Sponsors (certification vendors) and employers who hire or contract skilled IT professionals.

The ITCC TechCertRegistry application allows IT candidates to:

  • Create a secure account to aggregate their IT certifications into one, convenient record
  • Create a unique ID to use universally with Credential Sponsors/certification vendors and testing providers
  • Publish an official verified transcript of their IT certifications to employers or other parties
  • Save time, money and frustration
  • The ITCC TechCertRegistry services support the IT certifications of the participating ITCC credential sponsors and testing providers.
What is a Credential Sponsor?

A Credential Sponsor manages and administers a certification program. Sometimes called a certification vendor, typically the Credential Sponsor sets and administers the certification requirements, enforces the certification policies, grants the certification and provides the certification benefits.

LPI, Citrix, Cisco, HP, IBM and Novell are all examples of Credential Sponsors.

Who is Integral7?

Integral7 provides technology and support for the ITCC TechCertRegistry. For more information visit Integral7.

How do I contact the ITCC TechCertRegistry?

The ITCC can be contacted through its website.

The ITCC TechCertRegistry administration can be contacted by candidates through their TechCertRegistry account by clicking on the “New Incident” menu link and completing the form.

What is the Universal ID?

The Universal ID is a unique IT candidate identification recognized by participating ITCC TechCertRegistry Credential Sponsors and testing providers

The Universal ID allows the candidate to select and use a single, easy to remember ID with participating Credential Sponsors and Test Service Providers. The ID is selected by the candidate when they set up their ITCC TechCertRegistry account. The ID is validated to ensure it is between 6 and 50 characters and is unique. It can contain special characters, for example “@” so that an email address can be used for the ID

The candidate’s Universal ID is displayed at the top of the ITCC TechCertRegistry web pages after the candidate logs into their TechCertRegistry account

How do I use the Universal ID?

The Universal ID is designed to be used as the sole candidate ID with the participating TechCertRegistry Credential Sponsors and testing providers. It can be used as the single ID across the TechCertRegistry participants and when using the TechCertRegistry services

Instead of having to use the specific candidate ID issued by each of the Credential Sponsors and testing providers, the candidate can simply use their self-selected Universal ID and save time and frustration associated with having to use multiple candidate IDs and certification verification systems

What are the requirements for creating a Universal ID and Password?

The TechCertRegistry is designed for IT certification candidates – individuals who hold a certification with one or more Credential Sponsors.

The process is straightforward as follows:

  • On the TechCertRegistry login page, the candidate clicks on the “Create an account” button
  • The candidate must read and agree to the End User License Agreement.
  • The candidate enters the required information in the online registration form presented. This includes selecting the Universal ID – a unique ID between 6 and 50 characters that can contain special characters, for example "@" if the candidate wants to use an email address for their ID.
  • An email message containing login and account activation instructions will be sent to the email address provided during registration.
  • Following the steps in the account activation email the candidate activates their TechCertRegistry account and selects their password.
If I have certifications with LPI how do I have them listed with the ITCC TechCertRegistry?

For privacy reasons LPI requires the consent of each individual certification holder to share their certifications earned with the ITCC TechCertRegistry. To do so please go to the "Preferences" section of the LPI candidate area and check the appropriate "opt-in" boxes to provide LPI with the permission to share this information (Name, LPI ID, email and certifications).

How do I access my TechCertRegistry account?

The candidate can access the ITCC TechCertRegistry login page via their candidate account with any of the participating TechCertRegistry Credential Sponsors or directly at the ITCC TechCertRegistry website. The candidate will be prompted to enter their TechCertRegistry username and password

What are the TechCertRegistry services?

At launch there are three primary ITCC TechCertRegistry services.

  1. Universal ID. Allows the IT candidate to select a single, easy to remember ID and use it as their candidate ID with participating Credential Sponsors and Test Service Providers. The ID is selected by the candidate when they set up their ITCC TechCertRegistry account. The ID is validated to ensure it is between 6 and 50 characters and is unique. It can contain special characters, for example “@” so that an email address can be used for the ID.
  2. Publish Credential. The Publish Credential service allows candidates to publish a consolidated credential verification report of their IT certifications to a designated recipient.
  3. Credential Check. The Credential Check service allows candidate authorized employers and third parties to verify the candidate’s IT certifications using the candidate’s Universal ID.
What is “Publish Credentials”?

“Publish Credentials” is the menu link that the TechCertRegistry candidate can access once they have logged in to their TechCertRegistry account. The “Publish Credentials” webpage displays the candidate IT certification status for the credentials they hold with the Credential Sponsors they have affiliated with through their TechCertRegistry account.

The candidate can select which credentials that are displayed on the page that they want to publish to an employer or third party. The candidate checks the box next to the specific credential, enters the email address where they want the verification report to be sent, enters a custom message for the email recipient, checks the authorization to share their information box, previews the report that will be sent and then send (publishes) the report to the designated email recipient.

How is my “Publish Credentials” list of certifications created?

The “Publish Credentials” menu link accesses the “Publish Credentials” webpage.

The “Publish Credentials” list of certifications is the aggregated certification record of the candidate’s certifications and statuses for the certifications the candidate has with the Credential Sponsors that the candidate has affiliated with using the “Affiliate with a Credential Sponsor” link on the “Sponsor Affiliations” page.

The information displayed is dynamically updated when the “Publish Credentials” webpage is accessed and reflects the current status of the candidate’s certifications.

What is an aggregated certification record?

The aggregated certification record is a list of the candidate’s certifications and statuses for the certifications the candidate has with the Credential Sponsors that the candidate has affiliated with using the “Affiliate with a Credential Sponsor” link on the “Sponsor Affiliations” page.

The candidate can view their aggregated certification record by clicking on the “Publish Credentials” menu link. The information displayed is dynamically updated when the “Publish Credentials” webpage is accessed and reflects the current status of the candidate’s certifications.

What does it mean to affiliate with a Credential Sponsor?

A candidate affiliates with a Credential Sponsors by using the “Affiliate with a Credential Sponsor” link on the “Sponsor Affiliations” page and following the instructions on the pop-up window.

A candidate can only affiliate with Credential Sponsors that are participating in the ITCC TechCertRegistry. Additionally, the candidate must have status with one or more certifications offered by the Credential Sponsor (for example LPI).

When a candidate affiliates with a Credential Sponsor, they give permission to share their certification status with the ITCC TechCertRegistry and enter enough information for the TechCertRegistry to uniquely identify the candidate between the TechCertRegistry system and the Credential Sponsor’s certification management system.

In addition, once the candidate has affiliated with a Credential Sponsor, that sponsor may verify the candidate’s certifications on a case-by-case basis including to other Credential Sponsors participating in the TechCertRegistry. This will facilitate automatically crediting the candidate’s certification between certification programs.

I cannot see my certification in the Credential Status or Publish Credentials list.

The candidate must successfully affiliate with the Credential Sponsor before their certifications can be listed in the Credential Status and Publish Credentials list.

If the candidate has successfully affiliated with the Credential Sponsor and the certification is not listed this may be due to the delay in processing the certification status between the TechCertRegistry system and the Credential Sponsor system.

Troubleshooting steps for the candidate:

  • Confirm their certification status with the Credential Sponsor. This is outside of the TechCertRegistry. Candidate should be able to verify their certification status by logging into their account with the Credential Sponsor. With LPI this is done at our candidate area.
  • Confirm successful affiliation with the Credential Sponsor. Click on the Sponsor Affiliations menu link to see the list of Credential Sponsors that the candidate has successfully affiliated with. If the Credential Sponsor is not listed, click on the “Click on the “Affiliate with a Credential Sponsor” link to affiliate with the Credential Sponsor.
  • The candidate should ensure that their first and last names are the same in their TechCertRegistry account and their Credential Sponsor account.
  • If the candidate recently achieved their certification, there may be a delay in processing the certification status between the Credential Sponsor’s system and the TechCertRegistry system. This delay may take as long as 10 days. The candidate should periodically log into their TechCertRegistry account and review their Credential Status. If the certification in question is their first one with that Credential Sponsor, the candidate has to affiliate with the Credential Sponsor by clicking the Sponsor Affiliation menu link, clicking the “Affiliate with a Credential Sponsor” link and following the instructions on the pop-up.
  • If the candidate has exhausted the troubleshooting steps, they should log an incident by clicking on the “New Incident” menu link at the ITCC TechCertRegistry and following the instructions on the page.
Who do I contact for TechCertRegistry technical support?

Candidates requiring support should first review the FAQs listed at the ITCC TechCertRegistry to see if their issue is addressed there.

The ITCC TechCertRegistry technical support can be reached by logging an incident. The candidate can log the incident by clicking on the “New Incident” menu item and entering specific information so the support representative can resolve the problem.

What if I do not know a specific candidate ID number with a Credential Sponsor?

When affiliating with certain Credential Sponsors (LPI for example), the candidate will be prompted to include their candidate ID number for that Credential Sponsor’s certification program (e.g. LPI ID number). Typically the candidate can ascertain their candidate ID by logging into their account with the Credential Sponsor and viewing the information in their candidate record. If this does not work, the candidate will need to contact the Credential Sponsor directly

How do I correct inaccurate data in my TechCertRegistry record?

The candidate can log an incident by clicking on the “New Incident” menu item and entering specific information so the support representative can resolve the problem.

Can I print my certification records?

Currently, the Publish Credential service allows candidates to print the preview version of the Publish Credential “Credential Report”. For security and fraud prevention, the preview report is not to be used as an official credential verification report and is marked with the following disclaimer “This is an unofficial report and is not a valid credential verification. The credential verification is valid only when emailed directly from CredentialVerificationServices@integral7.com.

I am having difficulties using the ITCC TechCertRegistry.

Try the following steps:

  • Review the ITCC TechCertRegistry FAQs to see if the problem is addressed there.
  • Close all browser windows
  • Reopen your browser, log in and try the action again – many times this solves the problem.
  • If you are still having difficulties, contact the TechCertRegistry support team by clicking on “New Incident” and entering and submitting detailed information describing the problem.
  • If you cannot log into the TechCertRegistry, you can email the TechCertRegistry support team at support@integral7.com and provide a detailed description of the problem in the email message.
Why doesn't my profile at the Credential Sponsors change after I changed my ITCC TechCertRegistry profile?

The candidates profile data is not communicated with the Credential Sponsors. Exchanged are only: First and Last Name for the purpose of identification See “Affiliate with a Credential Sponsor”. LPI also communicates the LPI ID number in order to allow for the exchange of certification records within our system. Credentials issued by the Credential Sponsor

I am having trouble seeing certifications from other credential sponsors?

See the Integral7/TechCertRegistry FAQ for further information or contact them directly at support@integral7.com

I don’t see the particular certification sponsor that I have certifications through listed. Are there any plans for them to join the TechCertRegistry?

The ITCC is eager to get additional member organizations to participate in the TechCertRegistry and is actively engaging with additional certification sponsors. If you have a specific sponsor that you would like to see included, please send an email to Erin Thornburg with your request. These sponsors will be informed that there is interest in their company becoming a sponsor.

What are the fees associated with the ITCC TechCertRegistry?

Integral7 charges a nominal fee to publish the authenticated transcript of certifications held to a potential employer or other party. This is a flat fee of $15 per transcript published. The charge will appear on your credit card as Integral7, Inc. or Publish Certification - Minneapolis, MN - 612-436-0701. There is no fee to publish to one of the participating sponsors. There is also no fee to hold a portfolio in the ITCC TechCertRegistry.