{"id":20197,"date":"2024-01-16T08:11:36","date_gmt":"2024-01-16T13:11:36","guid":{"rendered":"https:\/\/www.lpi.org\/?page_id=20197"},"modified":"2025-07-28T14:04:09","modified_gmt":"2025-07-28T18:04:09","slug":"lpi-exam-vouchers-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.lpi.org\/vi\/lpi-exam-vouchers-and-return-policy\/","title":{"rendered":"Linux Professional Institute (LPI) Exam Vouchers and Return Policy"},"content":{"rendered":"<h2 class=\"ai-optimize-6\">Exam Voucher Purchases<\/h2>\n<p class=\"ai-optimize-7 ai-optimize-introduction\">Vouchers purchased from LPI Marketplace <a href=\"https:\/\/us.lpimarketplace.com\" target=\"_blank\" rel=\"noopener\">https:\/\/us.lpimarketplace.com<\/a> will receive voucher codes and instructions from <a href=\"mailto:noreply@e.pearson.com\" target=\"_blank\" rel=\"noopener\">noreply@e.pearson.com<\/a> (does not accept replies) within 3 hours of payment being completed. Contact <a href=\"mailto:lpimarketplace@pearson.com\" target=\"_blank\" rel=\"noopener\">lpimarketplace@pearson.com<\/a> for assistance.<\/p>\n<p class=\"ai-optimize-8\">Vouchers purchased from\u00a0<a href=\"https:\/\/people.lpi.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">people.lpi.org<\/a> are obtained by logging into your account at <a href=\"https:\/\/people.lpi.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">people.lpi.org<\/a> and selecting:<\/p>\n<ol>\n<li class=\"ai-optimize-9\">&#8216;Shop&#8217;<\/li>\n<li class=\"ai-optimize-10\">&#8216;Vouchers&#8217;<\/li>\n<li class=\"ai-optimize-11\">&#8216;Claim Voucher&#8217;<\/li>\n<\/ol>\n<p class=\"ai-optimize-12\">If assistance is required, contact <a href=\"mailto:accounting@lpi.org\">accounting@lpi.org<\/a>.<\/p>\n<h2 class=\"ai-optimize-13\">Redeeming Exam Voucher<\/h2>\n<p class=\"ai-optimize-14\">Your voucher code is used to pay for your exam when you book your exam appointment through VUE&#8217;s website at <a href=\"https:\/\/www.vue.com\/lpi\" target=\"_blank\" rel=\"noopener\">https:\/\/www.vue.com\/lpi.<\/a> Booking <strong>well in advance<\/strong> is recommended.<\/p>\n<p class=\"ai-optimize-16\">After selecting \u2018schedule your exam\u2019, you will be asked to sign in to your existing VUE account or create a new one. You will need your LPI ID.<\/p>\n<p class=\"ai-optimize-17\">Make sure the name you use to create your Pearson VUE account matches exactly the name and email address you used when creating your LPI ID. Otherwise your exam results will not be associated with your LPI ID.<\/p>\n<ul>\n<li class=\"ai-optimize-18\">The name you enter must match your government issued picture identification that you plan on using to verify your identity when you take your exam.<\/li>\n<li class=\"ai-optimize-19\">When you\u2019ve made your exam appointment, you will be taken to a checkout page in order to pay. By the total, select \u2018Add Voucher\u2019, a box pops up and you enter your voucher code.<\/li>\n<\/ul>\n<p class=\"ai-optimize-33\">Exam vouchers have an expiry date and your exam needs to be taken before this date. <strong>Expiry dates on vouchers are firm<\/strong> and cannot be changed or extended under any circumstances<span class=\"gmail_default\">.<\/span><\/p>\n<h2 class=\"ai-optimize-20\">Rescheduling Exam Appointments<\/h2>\n<p class=\"ai-optimize-21\">LPI can&#8217;t assist with booking or rescheduling appointments, this can only be done by Pearson VUE. This can be done from your Pearson VUE profile <a href=\"https:\/\/home.pearsonvue.com\/test-taker\/FAQs\/4-How-do-I-schedule,-reschedule-or-cancel-an-exam.aspx\" target=\"_blank\" rel=\"noopener\">https:\/\/home.pearsonvue.com\/test-taker\/FAQs\/4-How-do-I-schedule,-reschedule-or-cancel-an-exam.aspx<\/a> or by contacting VUE&#8217;s customer service department <a href=\"https:\/\/home.pearsonvue.com\/Test-takers\/Customer-service.aspx\" target=\"_blank\" rel=\"noopener\">https:\/\/home.pearsonvue.com\/Test-takers\/Customer-service.aspx<\/a>.<\/p>\n<h2 class=\"ai-optimize-22\">Linux Professional Institute&#8217;s REFUND POLICY<\/h2>\n<p class=\"ai-optimize-23\">Exam vouchers have no cash value. Review your receipt to identify the vendor from whom you purchased your voucher and to locate their contact information. Linux Professional Institute (LPI) can only process returns for vouchers purchased directly from <a href=\"http:\/\/people.lpi.org\">people.lpi.org<\/a>. Send your refund request to <a href=\"mailto:accounting@lpi.org\">accounting@lpi.org<\/a> and include the unused voucher code, as it will need to be cancelled before a refund can be issued. LPI can only provide refunds to the original payor. LPI does not provide refunds for vouchers that have been redeemed or have expired.<\/p>\n<p class=\"ai-optimize-23\">If you used your voucher to schedule an exam and did not provide Pearson VUE with adequate time to reschedule or cancel an exam appointment you will not be provided with a refund by LPI. <em>Please make yourself familiar with Pearson VUE\u2019s rescheduling and cancellation policies which are included below:<\/em><\/p>\n<h3 class=\"ai-optimize-24\">VUE Reschedule Policy<\/h3>\n<p class=\"ai-optimize-25\">To reschedule your exam appointment and receive a full refund, you must notify Pearson VUE at least two business days before your appointment, during business hours.<\/p>\n<h3 class=\"ai-optimize-26\">VUE Cancellation Policy<\/h3>\n<p class=\"ai-optimize-27\">To cancel your exam appointment and receive a full refund, you must notify Pearson VUE at least two business days before your appointment, during business hours. Otherwise, your exam fee is not refundable. Your exam fee is also not refundable if you do not arrive at the test center for your scheduled appointment.<\/p>\n<h3 class=\"ai-optimize-28\">VUE Admission Policy<\/h3>\n<p class=\"ai-optimize-29\">Please arrive at the test center 15 minutes before your scheduled appointment. This will allow you enough time to complete the check-in procedures before beginning your exam. You will be required to show two (2) valid forms of personal identification. Both forms must contain your signature, must be current (not expired), and at least one form must contain your photo. If you arrive more than 15 minutes after your appointment time and are refused admission, the exam and delivery fees are not refundable.<\/p>\n<p class=\"ai-optimize-30\">You will not be allowed to take any personal items with you into the testing room. This includes all bags, books not authorized by the testing program, notes, cell phones, pagers, watches and wallets.<\/p>\n<h2 class=\"ai-optimize-31\">Special Note for Candidates in Japan<\/h2>\n<p class=\"ai-optimize-32\">Candidates testing in Japan, see the policy at <a href=\"https:\/\/www.pearsonvue.co.jp\/test-taker\/Tutorial\/Identification-2.aspx\" target=\"_blank\" rel=\"noopener\">https:\/\/www.pearsonvue.co.jp\/test-taker\/Tutorial\/Identification-2.aspx<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exam Voucher Purchases Vouchers purchased from LPI Marketplace https:\/\/us.lpimarketplace.com will receive voucher codes and instructions from noreply@e.pearson.com (does not accept replies) within 3 hours of payment being completed. Contact lpimarketplace@pearson.com for assistance. Vouchers purchased from\u00a0people.lpi.org are obtained by logging into &#8230; <a href=\"https:\/\/www.lpi.org\/vi\/lpi-exam-vouchers-and-return-policy\/\" class=\"button-link\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20197","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Linux Professional Institute (LPI) Exam Vouchers and Return Policy - Linux Professional Institute (LPI)<\/title>\n<meta name=\"description\" content=\"Want to reschedule your Linux Professional Institute (LPI) exam at Pearson VUE and get a full refund? 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