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Do you have questions? Visit our list of Frequently Asked Questions. If you still can’t find the answer you’re looking for, please take a moment to fill out the from below and we’ll do our best to help you.

Contact Info

Canadian Office
1 Queen St.
Suite 102
Cobourg, ON  K9A 1M8


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NOTE: Before submitting your question, please have a quick look below as these 6 dropdowns answer our most common questions.

  • Can I still claim the SUSE CLA certification once I am LPIC-1 certified?

    The promotion which allowed LPIC-1 certified candidates to obtain the SUSE CLA certification at no additional cost came to an end August 31, 2016. We are actively working with SUSE to launch replacement program. Stay tuned!

  • When will I receive my certificate in the mail?

    Once your exams are in your account we will mail out your certificate. Delivery times will depend on where in the world you’re located, but this typically takes 4-6 weeks to arrive. If you haven’t received your certificate after six weeks, please use the contact form above and provide us with the following information:

    First Name:
    Last Name:

    Postal Code:

  • Can I obtain a PDF copy of my LPIC certificate?

    Unfortunately at this time PDF certificates are only available for Linux Essentials. Your LPIC-1, LPIC-2 and LPIC-3 certificate will be mailed to you via post.

  • Where do I find my certification's verification code?

    You verification code(s) can be found on your certification profile. Login to your account at and scroll down to “Certifications”. Your verification code(s) can be found in the third column.

  • How do I change my name, email address or mailing address?

    You can change your email address and mailing address within your LPI profile. Login to your account at and click on “Preferences” on the left. However for security reasons, if you need to change your name please use the form above to let us know. If you’re contacting us about a name change, please be sure to provide your first and last names separately.

  • Why can't I see my CompTIA exams in my LPI profile?

    If you wrote the Linux+ Powered by LPI exam(s), we will only receive your results once you’ve authorized CompTIA to send them. To do this, login to your CompTIA candidate account and select the Demographics tab, followed by the Settings sub-page. On this page you can select the option to have your exams sent to LPI. Any exams we receive from CompTIA will count toward your LPIC-1 certification. Please allow 48 hours for your CompTIA exams to appear in your LPI profile.