Contact us

Have a question? Most questions have answers in our Frequently Asked Questions section. If you can’t find the answer you’re looking for there, please complete this form and we’ll get back to you within one business day.

You may also reach us by email at

Please have a look at our most frequently asked questions below before submitting your request.

Note: If you want to know if you can mix versions of the exams and still obtain the certification, yes you can! For example, if you have passed the 101-400 exam, then passing the 102-500 after July 1 will still result in an LPIC-1.

Please have a look at these common questions before submitting your request:

Why haven't I received my certificate in the mail?

Paper certificates are only issued for LPIC exams, not Linux Essentials. You may download your Linux Essentials PDF certificate by logging into your account. PDF certificates are not available for LPIC at this time.


Once your LPIC exams have been loaded onto your account we will mail out your certificate automatically. Delivery times will depend on where in the world you’re located, but it can take up to 4-8 weeks to arrive. If you haven’t received your certificate after 8 weeks, please use the contact form above and provide us with the following information:


First Name:
Last Name:


Postal Code:

Does it matter which version of the exams I write?

No. You may write any version of the exams and they will count toward your certification equally. When we release a new version of an exam with updated objectives, the previous version remains available to candidate for 6 months. We do this to allow candidates to write the version of the exam that they have studied for. So for example, if you passed the 117-201 exam in the past, passing the 202-400 exam now would still result in achieving LPIC-2 certification.

How long does it take for LPI to receive my test results from the Pearson VUE testing centre?

When writing a computer-based exam at a Pearson VUE testing centre, you'll typically see your results on your profile within 24 hours. If we've not received your results after 48 hours, please contact us using the form above.

Why can't I see my CompTIA exams on my LPI profile?

If you wrote the Linux+ Powered by LPI exam(s), we will only receive your results once you’ve authorized CompTIA to send them. To do this, login to your CompTIA candidate account and select the Demographics tab, followed by the Settings sub-page. On this page you can select the option to have your exams sent to LPI. Any exams we receive from CompTIA will count toward your LPIC-1 certification. Please allow 48 hours for your CompTIA exams to appear in your LPI profile.

Please read for additional information on CompTIA's new Linux+ exam.

I found a translation error on your website.

LPI uses a combination of automatic translation technologies and volunteer community involvement to translate our site into different languages. If you found an error or would like to get involved in translations, please use the form above to let us know.

Head Office

Linux Professional Institute Inc.

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