Contact us

Have a question? Most questions have answers in our Frequently Asked Questions section. If you can’t find the answer you’re looking for there, please complete this form and we’ll get back to you within one business day.

You may also reach us by email at info@lpi.org.

Please have a look at our most frequently asked questions below before submitting your request.

For information about *ONLINE TESTING* and other recent changes due to COVID-19 (Coronavirus), please visit our information page.

Please have a look at these common questions before submitting your request:

Why haven't I received my certificate in the mail?

Paper certificates are only issued for LPIC, DevOps, and BSDS exams, not Linux Essentials. You may download your Linux Essentials PDF certificate by logging into your lpi.org account.

 

Once your exams have been loaded onto your account we will mail out your certificate automatically. Delivery times will depend on where in the world you’re located, but it can take up to 4-8 weeks to arrive. If you haven’t received your certificate after 8 weeks, please use the contact form above and provide us with the following information:

 

First Name:
Last Name:

 

Address:
City:
Province:
Postal Code:
Country:

Does it matter which version of the exams I write?

No. You may write any version of the exams and they will count toward your certification equally. When we release a new version of an exam with updated objectives, the previous version remains available to candidate for 6 months. We do this to allow candidates to write the version of the exam that they have studied for. So for example, if you passed the 101-400 exam in the past, passing the 102-500 exam now would still result in achieving LPIC-1 certification. Please note that exams must be passed within 5 years of each other to count toward certification.

How long does it take for LPI to receive my test results from the Pearson VUE testing centre?

When writing a computer-based exam at a Pearson VUE testing centre, you'll typically see your results on your lpi.org profile within 24 hours. If we've not received your results after 48 hours, please contact us using the form above.

Head Office

Linux Professional Institute Inc.

41 John St., Upper Suite 1

Port Hope, ON L1A 2Z3

Canada