Contact us

Have a question? Most questions have answers in our Frequently Asked Questions section. If you can’t find the answer you’re looking for there, please complete this form and we’ll get back to you within one business day.

You may also reach us by email at info@lpi.org.

Please have a look at our most frequently asked questions below before submitting your request.

For information about *ONLINE TESTING* and other recent changes due to COVID-19 (Coronavirus), please visit our information page.

Please have a look at these common questions before submitting your request:

Why haven't I received my certificate in the mail?

Paper certificates are only issued for LPIC, DevOps, and BSDS exams, not Linux Essentials. You may download your Linux Essentials PDF certificate by logging into your lpi.org account.

 

Once your exams have been loaded onto your account we will mail out your certificate automatically. Delivery times will depend on where in the world you’re located, but it can take up to 4-8 weeks to arrive. If you haven’t received your certificate after 8 weeks, please use the contact form above and provide us with the following information:

 

First Name:
Last Name:

 

Address:
City:
Province:
Postal Code:
Country:

Does it matter which version of the exams I write?

No. You may write any version of the exams and they will count toward your certification equally. When we release a new version of an exam with updated objectives, the previous version remains available to candidate for 6 months. We do this to allow candidates to write the version of the exam that they have studied for. So for example, if you passed the 101-400 exam in the past, passing the 102-500 exam now would still result in achieving LPIC-1 certification. Please note that exams must be passed within 5 years of each other to count toward certification.

How long does it take for LPI to receive my test results from the Pearson VUE testing centre?

When writing a computer-based exam at a Pearson VUE testing centre, you'll typically see your results on your lpi.org profile within 24 hours. If we've not received your results after 48 hours, please contact us using the form above.

Head Office

Linux Professional Institute Inc.

41 John St., Upper Suite 1

Port Hope, ON L1A 2Z3

Canada

 

Regional Offices

 

Brasil 

Rua Joao batista de Mello,
419/601, 95900-000 Lajeado
RS Brazil
operations@brasil.lpi.org

Central Europe

Karthauserstrasse 8, 34117
Kassel, Germany
operations@central-europe.lpi.org

East Africa

NHIF Building, 2nd Floor,
Ragati Road, Upper Hill, Nairobi
operations@east-africa.lpi.org

Egypt

Bldg. 12 , 1st Floor, Ibn Hani’
Al-Andalusi Street
Nasr City, Cairo, Egypt
operations@egypt.lpi.org

 

France

31 rue d'Arqueil
77176 Nandy, France
operations@france.lpi.org

 

Western Balkans

Egnatias 96, Pilea, 555 35
Thessaloniki, Greece
operations@greece.lpi.org

 

Italy

Via Jacopo Nardi 71
50132 Firenze, Italy
operations@italy.lpi.org

Japan

2-9-4 Meijiyasudaseimei Akihabara Syouwa St Building 10F
Taito, Taito-ku Tokyo 110-0016 Japan
Tell: 81-03-5826-8491
operations@japan.lpi.org

 

Latin America

Av. El Derby 254, Piso 25
Edificio Lima Central Tower
Santiago de Surco, 15023
Lima-Peru 
operations@latin-america.lpi.org

Malta

102/104 Constitution St.
Mosta  MST 9055, Malta
operations@malta.lpi.org

 

Maghreb

62 Bis Av de l'UMA, Immeuble Nesma 2 eme
Soukra, Ariana 2036, Tunisia
operations@maghreb.lpi.org

 

Middle East

Al Shata Tower, Suite 2521, Dubai Internet/Media City
Dubai, United Arab Emirates
operations@middle-east.lpi.org

Netherlands

Karthauserstrasse 8, 34117
Kassel, Germany
operations@netherlands.lpi.org

Nigeria

1 Lifeforte Boulevard, Awotan
GRA Ibadan, Oyo State, Nigeria
operations@nigeria.lpi.org

 

North America

1 Queen Street, Suite 102
Cobourg, Ontario K9A 1M8
Canada
operations@north-america.lpi.org

 

Poland

Karthauserstrasse 8, 34117
Kassel, Germany
operations@poland.lpi.org

 

South Africa

Pacman Data, Unit 3 Appian Place, 373 Kent Ave.
Ferndale, 2194, South Africa
operations@south-africa.lpi.org

Spain

Severo Ochoa 8
28230 Las Rozas
Madrid, Spain
operations@spain.lpi.org